Join Our Pack - Surgical Supervisor Opening

Surgical Supervisor

TLC PetSnip is looking to add a Surgical Supervisor to our team. Do you understand and support TLC’s mission to provide high quality, affordable, and accessible veterinary care for all pet owners in a caring and compassionate way? Are you seeking a new opportunity with competitive with pay and GREAT work/life balance, where you can really make a difference? We want to talk to you!

PRINCIPAL DUTIES AND JOB RESPONSIBILITIES:
· Patient/Client Management: responsible for the development and implementation of identified standards of veterinary care to meet the needs of the perioperative patient. Assumes 24 hour accountability for the management and delivery of the daily patient/client care of the surgical departments. Utilizing the TLC PetSnip protocols, monitors perioperative patient care, this includes identification, assessment, and resolution of patient care problems, which result in a positive patient and administrative outcome. Serves as a clinical resource for the Executive Director and Veterinarians as well as other members of the Perioperative staff. Promotes the philosophy of patient focused care by demonstrating sensitivity to individual patient and family needs, communicating clearly and frequently with veterinarians regarding any issues.
· Ensures that the Surgical program creates: high degree of patient satisfaction; maintains/increases surgical utilization; meets basic surgeon needs, i.e., accurate start and end times; minimal case turnover time; quality patient care and customer service; experienced knowledgeable staff; satisfactory inventories of equipment, instruments and supplies.
· Actively participates in departmental Performance Improvement activities. Reviews on a regular basis technician assignments to ensure assignments are made in accordance with the qualifications of veterinary and patient care requirements. Oversees and participates in the development of policies and procedures which reflect current acceptable practice based on ASPCA and ASV guidelines/standards and are consistent with regulatory agency requirements.
· Informs the Executive Director of significant/unusual issues, incidents, or trends. Collaborates with medical staff to evaluate and facilitate improvement in Perioperative Services and promotes positive physician/staff relationships.
· Oversees the recruitment, interviewing and selection of Surgical Services personnel. Maintains pro-active approach to staffing. Anticipates vacancies when possible. Develops staffing plans and reviews them regularly with the Executive Director. Practices effective Human Resources/staff interrelations and management
· Establishes staff patterns for Surgical Services utilizing guidelines that address volume, patient care needs, levels of competency and utilization. Ensures competency of staff. Oversees training check off for each technician in your department. Review and contributes to the updating of Perioperative Services positions, job descriptions and performance appraisals.
· Maintains personal and professional development commensurate with the scope of responsibility.
· Attends Leadership and other assigned meetings and shares pertinent information and decisions with all staff. Participates in educational workshops and conferences to maintain currency and enhance skills and knowledge.
· Evaluates effectiveness of personal management style, utilizing outcomes of problem solving activities as indicated.
· Plans and develops personal and professional goals and objectives and implements activities to achieve them.

Interested? Please email your resume and cover letter to Emily at ExecutiveDirector@tlcpetsnip.org.